A Great Place to Get Important News

One of the reasons why I voted for Donald Trump to become the President of the United States of America is because I believe him when he says he wants to Make America Great Again. I am not one of those people who will bash Obama, Clinton or any other democrat though, because I feel the only way to make America great once again is by everyone coming together and working on it as one. I know I am in the minority, but I do see a very slow shift happening when I read Trump news on some days.

I know we will probably never live in a time where everyone can agree on something. There are just too many different people to have that happen. Continue reading


Determing the Best Electrical Service Provider for Your Private Home Construction

The decision to be able to construct a new residence is usually a complicated one. It will take an incredible volume of time and energy in order to possibly even settle on the real estate, a blueprint, and also the hiring of the workforce to actually perform the building. You have to make absolutely sure all technicians work well together and they also all have your interest and the best interest of your property in mind. The home will probably be your location of sanctuary for quite some time to come. It’s where you anticipate raising your young ones and the place you desire to retire eventually. Certainly you simply wish the best people working hard on your home. You’ll need a property which is well made and comfy.

You want all of the technicians hired to build your home to offer an exemplary standing. In the end, those are the people that will assure your property is built of quality and built to your current features. It’s imperative to seek the services of the right personnel for the position – this is especially valid for lighting contractors. The wiring and lights of your property need to be done right or you’ll be at the risk of a fire. The good news is, electricians are available extremely trained. The specialists shall do just about everything they could to be sure they stay within your design and style. Whenever they must come across a problem or a far better way to layout the lighting, they likely will come to you before going deeper on the task.

There is a large number of skilled tradesmen to choose from whenever one starts off looking who to hire to construct a fresh residence. Fortunately, there are actually areas a budding new home owner can easily view online to help them experience an notion of the type of licensed contractor they need with regard to their distinct property undertaking. You can see here to discover the kinds of building contractors and find out what exactly his or her niche is actually. May very well not desire a licensed contractor that bargains mainly in big business. Rather a real estate licensed contractor might be far better. Especially, you would like a skilled as well as hugely certified electrical licensed contractor. Thankfully there exists a internet site where you’ll discover what exactly you’ll need for the development of your home.


Understand How To Market Far Better At A Trade Exhibition

Trade exhibitions can be a great way for businesses to get to know new potential buyers as well as let possible clients know how they are able to help them. Regrettably, many of the prospective customers may forget about the company when they depart the presentation area. This is simply not because the business doesn’t have just what they need or even does not stand out, it’s since there are lots of businesses for them to be able to try to remember them all once they’re back home. Businesses must have a way to remind the prospective purchaser of their own company once they’re at home so the potential customer has a much higher chance of growing to be a client.

Branding can be a way to do this, despite the fact that just making a brand for the organization will not be enough. The company will want to share something that enables the purchaser easily recognize the brand and also assists them to remember the business even after they return home. There are a lot of Business products that could be given away for free at trade exhibitions as well as related occasions. When the organization personalizes them along with their own brand, the client will probably be keen to get something for free and will probably be reminded of the business every time they put it to use.

The business may select any kind of products they want to have customized to give away at trade shows, yet they are likely to desire to consider what their possible consumer will find helpful. Countless businesses choose to share pencils that many customers simply toss all of them in a drawer and tend to forget about them when they go back home. Lanyards, alternatively, will be distinctive and thus are probably going to be ideal for the customer in many different circumstances. They could utilize the lanyard at the job, on holiday, or perhaps home to make things less difficult on themselves as well as to carry around essential items.

In case your business will likely be going to a trade show in the near future, make sure you have something to actually share with the customers that is individualized with your brand. Take a look at a Wholesale Lanyards guide now to discover far more regarding why these may be the best selection for your company as well as to understand how to order them so you are able to have them all set prior to the trade event.


A Good Way to Make Sure You Maintain Excellent Relationships with Your Friends and Family

You’ve seen families that hardly talk with one another, and even wish to steer clear of the progression of this type of situation in your household, especially given that you’re getting moved to some other area. There may be more ways to hold the unity connected with all your family members unchanged, yet just one way that you may certainly prevent making friction is already readily available. Just what may it turn out to be? Don’t ask them to help you move. Not one person inside the household’s ranks. Never ever. No matter if you’re only relocating a couple of miles – you’re best selecting among the qualified moving services in Chicago for example Reebie Allied storage and moving company than you will be to ever ask your brother-in-law who has the bad back to show up together with his sickly truck.

Why? One reason is always that if those who find themselves not really pros and even who aren’t certified to do such an crucial job start working jointly, things often ultimately go awry. Next, after they do, individuals start out positioning guilt. When the blame sport commences, next tempers generally flare. This is often usually the stage of simply no return, one from which individuals start dredging their memories pertaining to previous hurts and even prior dreamed slights, and the following thing you recognize? You’ve got a household separation. Words were voiced that are tough to dismiss and also harder to forgive. You should have been a whole lot safer to have used a trusted moving company via among the various Chicago movers readily available rather than make an attempt to save some amount of money by taking advantage of family group.

Using a specialist, you are able to inform them just what you would like, just what matters, and even what will not. It’s also possible to verify their own personal references, browse the terms and conditions inside their commitment, as well as hammer out what you want with no fear of hurt emotions pertaining to precisely what it is that you need and desire. You can make preparations pertaining to storage without driving your sibling to need to park her car outside in the snow. Be confident that the moving crew definitely will show up on relocating day, ready and willing, and also have absolutely no worry they hurt their back performing garden work, or maybe consumed far too much the very night before. Hire the pros, it is a selection you will never regret.


25 Leadership Lessons Your Business Can’t Live Without

25 Leadership Lessons Your Business Can’t Live Without

The reality is that running a business de facto puts you in a leadership position, even if right now your only employee is you.
25 Leadership Lessons Your Business Can't Live Without

Image credit: Shutterstock

This story originally appeared on Due

When it comes to running a business, you may find yourself learning about skills you never thought you would need. One of those skills is leadership.

The reality is that running a business de facto puts you in a leadership position, even if right now your only employee is you. This can be a scary thing for some people, but it can also be incredibly rewarding not just for your business, but also for you personally.

Here are 25 lessons on leadership your business can’t live without, brought to you by the conversations I have with business owners all the time.

1. Patience is a virtue.

If there’s one lesson on leadership that all business owners must learn its that patience is a virtue. Let’s face it, lots of business owners (myself included) are Type-A control freaks who want stuff done yesterday. The reality is business owners must learn to let go of the control and surrender just as often as they need to keep working.

2. Resilience is key.

Just like business owners need to surrender, they also need to have an insane amount of resilience. Ask any successful business owner and they will tell you that things go wrong all the time — especially in the beginning. It’s your job to keep going anyway.

3. Don’t take the word “no” personally.

Here’s an excellent lesson on leadership all business owners should heed: Don’t take the no’s so damn personally. You will get rejected. You will have doors slammed in your face. In the beginning, this will happen more often than not. The key is to not take it personally.

4. Know when to quit.

Knowing when to quit on a project is just as important as knowing when to keep going. Sometimes we need to pull the plug on projects, and it’s our job as leaders to know when it’s time to do so.

5. Take calculated risks.

Starting a business and being a leader requires taking on risk. The most obvious of these risks is a financial risk.

Let’s be real here, the money to invest isn’t always there. Sometimes, we hope an idea will make us cash but we don’t really know. And finally, we act anyway even if we’re not sure where the money is going to come from.

The key is to take calculated risks. Do your research, consider the obstacles and be ready to take ownership if it doesn’t work out.

6. Take ownership when you screw up.

Out of all the lessons on leadership for your business, this is one of the most important. Leaders must be able to take ownership when they screw up. They must even take ownership when their employees screw up.

Doing the opposite could have negative effects. Take the former CEO of Lululemon. When there was a quality control issue with some leggings, he made a terrible comment about how some women aren’t the right body type for his company’s activewear. It took a while for their sales to rebound after that one.

7. Always work on yourself as a person.

There’s a reason why personal development and business development seem to go hand in hand — it’s because the health of a business owner (both mentally and physically) is often reflected in the business.

8. Become hyper self-aware of emotions, thoughts and actions.

The more self-aware you are the better you’ll be able to make decisions for your business. Furthermore, it will help you get out of your own way.

For example, I recently noticed that I was becoming a little controlling in my business and not allowing my assistant to do the things I pay her to do. I’m self-aware enough to catch myself in the act and question why I’m behaving a certain way.

What I realized was I was having an issue I had no control over in my personal life, so I was compensating by controlling in my business. As soon as I realized this I apologized to my assistant and let her do her job.

There’s data to back this up, too. A study conducted by Green Peak Partners and Cornell found that self-awareness should be a top criterion for successful leadership. In fact, they found that self-awareness was the highest indicator of overall success.

9. Learn to delegate.

Good leaders know that they can’t do everything themselves. As a result, they learn to bring people onto their team and delegate.

You need to spend your time on what Gay Hendricks calls the “Zone of Genius” in order to move your vision forward. This is the area where you’re not just merely capable, but you exceed far beyond what most people can.

For example, I’m capable of doing basic web design, but I shouldn’t be wasting my time doing it. Instead, I should stick to my zone of genius which is writing and marketing. This is where I excel and it’s also where I lose track of time because I love it so much.

By delegating to others, business owners are able to spend more time in their zone of genius which allows them to not just move the company forward but actually enjoy it.

10. Learn how to say no.

As a leader, you’re probably going to be asked to take on new projects or participate in events. While in the beginning, it makes sense to take every opportunity that comes your way, eventually it becomes detrimental to your progress. That’s why learning how to say no is always one of the lessons on leadership business owners must learn.

Business owners must focus on what is essential to the business, and sometimes that requires saying no a lot. For an awesome book on how leaders can practice saying no, make sure to check out Essentialism: The Disciplined Pursuit of Less by Greg McKeown.

11. Have faith in something greater than yourself.

In my time interviewing business owners for my podcast, I’ve begun noticing a common theme. Many of them attribute their leadership success to something greater than themselves. Whether it’s a cause, a vision or some form of spirituality, they all have something to tap into.

12.  Learn to trust yourself.

Learning to trust yourself is another one of the major lessons on leadership that your business cannot live without. Eventually, you’re going to have to trust yourself to make decisions both big and small. It’s your job.

13. Learn to listen to other people.

Just like business owners know they can’t do everything themselves, they also know that they don’t actually know everything. If you really want to succeed, you’re going to have to learn how to listen to other people.

14. Don’t make big decisions quickly.

In the beginning of my business, I had a nasty habit of making decisions quickly. As my business grows, and as I become more mature, I’ve realized this really isn’t smart. Big decisions deserve careful consideration (but don’t take too long either!).

15. Don’t run a business for the sake of running a business.

Most business owners have some sort of a cause or a mission that drives them. Very rarely do they run a business for the sake of running a business.

16. Big breaks are few and far between.

Successful business owners know that success takes years, if not decades. While some people catch big breaks, they are truly few and far between. The key is to show up and do the work every single day, even if it doesn’t look like you’re making any headway.

17. Always stay open to learning something new.

Successful business owners and leaders are constantly learning new skills and ways to improve their businesses. In many cases, it’s an insatiable appetite. In other cases, it’s simply making sure that you and your business are always improving.

18. Think outside of the box.

Successful leaders know that sometimes they need to get out of the box they’ve created in order to solve a problem. This may look like asking others for help, getting out of the office, taking a break or trying something new.

19. Always pay it forward.

Part of what makes a successful leader is the ability to pay it forward through something like mentorship. Leaders want to know that they’ve helped someone else improve their lives and businesses as well.

20. Be transparent.

Just like business owners need to take ownership of their mistakes, they also need to be transparent with their team and customers. It shows that people can trust you.

21. Treat the people who work for you as equals.

The Harvard Business Review reported on a study that found that positive teams are more productive in the workplace. The study, which was conducted by the University of Michigan, found that positivity in the workplace fosters all of the following:

  • Caring and maintaining responsibility for colleagues.
  • Providing support for one another.
  • Avoiding blame and practicing forgiving mistakes.
  • Treating each other with respect.

One of the ways in which to foster this positivity is to treat the people who work for you as equals. This positivity comes from the top down, so make sure to foster these things in yourself and teach your team to follow suit.

22. Be idealistic and pragmatic at the same time.

In order to succeed in business and solve a problem you need to be a little idealistic. However, in order to execute you need to be pragmatic. Successful business owners have learned how to balance the two.

23. Walk your talk.

Do you want your team to take care of themselves physically? Then you’d better do the same. Whether you know it or not, your position of leadership makes you a role model.

24. Always stay in communication with your customers.

Successful business owners go out of their way to speak with customers to see what’s going on and how they can improve. They know that at the end of the day, their business is there to help the customer, not themselves.

25. Don’t be afraid of change.

Successful business owners know that what got them here may not get them there. Times change, and while it’s perhaps one of the hardest lessons on leadership you must learn, you must accept that your business needs to change along with the times.

Final Thoughts

You may have noticed a common theme throughout this article: Leaders know how to balance opposing things. They know how to trust themselves, but not too much so as they still listen to others. They know when to keep going, and they know when to give up.

While striking this balance doesn’t happen overnight, it is something business owners can begin practicing from the get-go.

(By Amada Abella)


10 Behaviors of Real Leaders

10 Behaviors of Real Leaders

10 Behaviors of Real Leaders

Image credit: Shutterstock

There’s usually a pecking order in the animal kingdom. There are queen bees, alpha gorillas, and male-female wolf pairs that dominate the pack. Humans are no different.

This may come as a shock, but organizational constructs like tribes, societies, and companies are not the result of high-level intelligence but of primitive survival impulses reinforced by neurotransmitters in the brain’s ancient limbic system.

To say that leadership and organizational behavior has been successful in the animal kingdom is a gross understatement. The planet is fully populated by millions of animal species that all exhibit the same sort of behavior.

The point is, leadership is not so much a thought process as it is instinctive behavior. It’s evolutionary. It’s to a great extent responsible for our survival on earth. And that’s why we do it. As survival imperatives go, it’s right up there with eating and breeding. No kidding.

So when I say, “Leaders lead. Followers follow. You can’t do both,” in my upcoming book, Real Leaders Don’t Follow, I’m not making this stuff up. It’s biology. Granted, you can behave any way you like by overriding your survival instincts, but neither you nor I get to change how the species behaves. Evolution’s got that covered.

I know you didn’t click on the headline to get a biology lesson, but it’s important to understand that leadership is not really about traits or habits. It’s primarily a behavioral phenomenon. So let’s be practical for a moment and discuss the sort of behavior we consistently value in our most cherished leaders.

They teach.

Apple CEO Tim Cook credits the company’s success in no small part to Steve Jobs’s role as a teacher. The way Apple’s unique culture continues to flourish and scale, even as the company grows to enormous size and valuation, is a testament to the way Jobs taught his team what matters most, so they could teach their teams, and so on.

If they hear you, they will listen.

Whether it’s politics, business, or non-profit, there are great demands on leaders’ time. That comes with the territory. So there are physical, organizational, and mental barriers they put up to block out the noise. Nevertheless, their success depends on being open to new and different perspectives. So, if they hear you, they will listen.

They challenge themselves.

Great leaders are never satisfied with the status quo and that goes for their own status quo, as well. They may recognize the success of the team, especially after a long hard effort, but you’ll rarely see them patting themselves on the back. Their own accomplishments don’t excite them; the next challenge does.

They don’t follow.

All leaders learn from experience and mentors. All leaders serve their stakeholders. But learning and serving are not the same as following. Real leaders serve and learn from others, but they still carve their own path. They have their own unique ways of doing things. And, when it comes to key decisions, they trust only their own judgment and their own gut.

They solve big problems.

Real leaders don’t play small ball. Whether it’s a customer problem, a constituent problem, or a societal problem, they live to come up with innovative solutions to big, tough problems. Real leaders are great troubleshooters.

Their vision inspires others to act.

I’ll never understand the endless debates over what leadership is and isn’t. It’s simple, really. Leaders are those who others follow. And leadership behavior causes others to act. Whether they have a vision for a product, an organization, a people, or a future, that’s what inspires them to lead and their followers to action.

They don’t whine.

Most great leaders grew up with adversity, so they learned at an early age that complaining gets them nowhere. Instead, they set out to prove something to themselves and others – that they’re special, unique, worthy, capable – and that’s often a self-fulfilling prophecy.

They don’t overindulge their egos.

Even if it’s not self-evident, most successful leaders have healthy egos – a strong sense of self. There are exceptions, but they’re rare. In any case, when our egos write checks that reality can’t cash, that’s self-limiting behavior. Some leaders learn from those mistakes and gain wisdom and humility. Others don’t, and that’s unfortunate.

They do only what matters.

Leaders are by definition people of consequence. They’re driven by their vision, their obsession, a problem they must solve, whatever, but they’re usually driven by one thing and that’s what matters to them. They move heaven and earth to make it happen and ignore pretty much everything else, although there’s usually an exception or two.

They’re effective, not efficient.

Since they’re consumed by a passion of some sort, that’s what they’re all about. Minutiae like optimizing, fine-tuning, efficiency, and productivity are completely off their radar screen, unless of course it just happens to be their specific focus. I suppose there have been leaders of the Toyoda (yes, that’s how it’s spelled, not Toyota) family obsessed with Kaizen – continuous improvement – but that’s an unusual circumstance.

The important thing to keep in mind is that leaders are defined by their behavior. What they do and don’t do. How they act and don’t act. They come in all shapes and sizes. They are extraverts and introverts. They’re morning people and night owls. They’re healthy and completely out of shape. They have neat desks and workspaces that look like a tornado ripped through it.

One thing’s for certain. Real leaders don’t follow. It’s biology.


The 8 Signs of a Bad Leader

The 8 Signs of a Bad Leader

It’s an interesting conundrum. Say you’re a manager, a senior-level executive, or a human resources employee; your job is to be a leader, yes, but also to pick out leaders, to select who will be promoted, given extra responsibility, head up a project or team. How do you know who will make a great leader in a given circumstance?

There are loads of articles floating around about attributes that make great leaders great, but what makes a poor leader? We can all pick them out after the fact (hindsight is 20/20 after all), but what traits set these people apart even before they assume a leadership role?

I propose that any one or more of the following traits would be a red flag that a person might not be ready for a leadership position:

1. Lack of empathy.

I realise I just wrote a post about the importance of empathy as a leadership skill, but the lack of empathy is a key indicator of a poor leader. If the person cannot seem to put him or herself in another person’s shoes and see things from a different perspective, they will never be a truly great leader.

2. Fear of change.

Hey, change is scary for everyone, especially when it involves loads of money and/or people’s jobs. But leaders who cannot embrace change are destined to be left behind.

3. Too willing to compromise.

The ability to find a win/win situation is a gift for a leader, but anyone who is too quick to compromise his or her ideas or ideals is not going to be a benefit to the team. It’s a fine balance between understanding when to give in and when to stand your ground.

4. Too bossy.

It’s a common misconception that bossy people make good bosses. Actually, the opposite is true. Someone who simply orders others around is unlikely to engender any loyalty or make subordinates feel empowered. True leaders have followers who want to be led by them.

5. Wishy-washy.

Leaders must make decisions, and so if a person always seems to vacillate on choices big and small — from who should handle a certain client to where to go for lunch — they will probably have difficulty in a leadership position. It indicates a lack of self-confidence.

6. Poor judge of character.

A person who has a blind spot when it comes to friends and coworkers, making excuses or being unable to see another’s true character, won’t surround himself with the kinds of people who will help him rise to the top.

7. Out of balance.

Someone who is the first into the office every day and the last to leave might seem like a great candidate for promotion, but ask yourself if they have any balance in their lives. A lack of balance can be a precursor to burnout, and can also signal that they may have unreasonable expectations of the rest of the team.

8. Lack of humility.

The person who acts as though they can do it all — and are the only one who can do it right — is unlikely to rise to be a great leader, because they’ll be too busy doing everyone else’s job. Micro-managers need not apply.

This is not to say that having one of these characteristics automatically bars anyone from assuming a leadership position. In fact, I believe people can learn to overcome any of these bad habits and become a better leader.

But if someone exhibits more than one trait on this list, it’s a good bet that they’re not ready to lead at this time. If you are in a position to help them grow, take the time to constructively point this out to them, and give them the opportunity to improve. You’ll be modeling how a great leader really works.

What characteristics do you think indicate someone is or will be a poor leader? I’d love to discuss them in the comments below.


4 Questions to Ask When Thinking of Thought Leadership

4 Questions to Ask When Thinking of Thought Leadership

4 Questions to Ask When Thinking of Thought Leadership

Image credit: -DiMiTRi- | Flickr

Far too many people dismiss thought leadership as a buzzword devoid of real substance, which is unfortunate — because it’s not just a buzzword. But, what is it really? When should you consider using it, and how do you balance the talent and experience of your team with the humility and authenticity that today’s audiences demand?

Let’s start by getting on the same page with these four questions:

1. What is thought leadership?

At its core, thought leadership is a type of content marketing where you tap into the talent, experience and passion inside your business, or from your community, to answer the biggest questions on the minds of your target audience on a particular topic.

The source is not as important as the content. Thought leadership doesn’t mean a big name from a big school, it means you provide the best and deepest answers to your customers’ biggest questions in the formats your audience likes to consume them.

Thought leadership is a key component of content marketing, but it’s important not to fall into the unique-point-of-view trap. I have heard more than a few executives delay betting on content marketing by focusing on the unique point of view. They say, “There is so much noise in the marketplace. We can only compete if our content is differentiated.”

Your audience isn’t looking for your content to be differentiated all of the time. They are just looking for the best answers to the questions. Or as Bryan Rhoads at Intel likes to say, “You have to win the internet every day.” Of course you want to differentiate your point of view when it’s appropriate. Differentiate with your visual design. But mostly, differentiate by becoming an authority and by helping your customers with different types of content, every single day.

We have to be careful with how we use the words thought leadership though. Wikipedia actually calls it business jargon and defines it as content that is recognized by others as innovative, covering trends and topics that influence an industry.

2. When should you consider a thought leadership approach?

One of the best ways to establish authority on your topic is to produce deep research on the subject. You have to present a depth of knowledge that no one else has.

You also have to define all of your customers challenges, and define the best ways to overcome them. Many brands think this is an opportunity to talk about their products and how they are better, but this isn’t an effective approach. As soon as you start promoting yourself, your audience will start to tune out, and you will lose the trust you worked so hard to build.

3. What are the benefits of thought leadership?

The benefits of thought leadership start with brand affinity. By communicating thought leadership, you become part of the conversation early in the consumer journey. You allow your audience to get to know you.

Ultimately, thought leadership is one of the outcomes of a solid content strategy. And content is bigger than marketing. Leaders are everywhere. Expose your thought leaders, and you begin the process of becoming a social business — real people with real faces talking to real customers and buyers.

4. How do you create thought leadership that drives results?

Identify a topic that is closely associated with your brand. Are you an authority on that topic. A simple Google search can help you answer that question. Often we find that brands are not just competing with their direct competitors. You are competing with everyone. Anyone who publishes content in your space is competing for mind share and authority.

You also need to identify the questions your customers are asking. Identify them all, make a list and prioritize them. Answer those questions across multiple formats and multiple channels in a way that adds value to your audience. Start with the most important and work your way down the list. Seek to be the best answer to those questions.

Finally, create your thought leadership content in an engaging way. Viral cat videos and listicles are great, but you shouldn’t dismiss any content types that your audience might be interested in. You need to educate them, but we are all human and none of us mind a little humor. Use lots of examples, facts and quotes. I love the idea of interviewing customers to create content or curating content from other sources while adding your own perspective.

Your audience is looking for help. Are you willing to give it to them? And tell me, what do you think? What does thought leadership mean to you?


How Your Leadership Skills Will Determine Your Company Culture

How Your Leadership Skills Will Determine Your Company Culture

How Your Leadership Skills Will Determine Your Company Culture

Image credit: AppLovin

Build a culture of teamwork.

In 2012, chef Niki Nakayama was living her dream, preparing traditional Japanese kaiseki feasts at her Los Angeles restaurant, n/naka. Then her sous chef quit without notice. “I had been accustomed to splitting tasks with him,” she says, but now everything fell on her shoulders. She dove in, preparing exquisite, labor-intensive meals of nine or 13 courses — but with less leadership available, her minimal staff suffered.

What was going on? The problem may have been culture. In traditional Japanese kitchens — not unlike some traditional American offices — subordinates are expected to watch and learn, rarely ask questions and never debate the head chef’s ideas. “I am not a great teacher,” Nakayama admits. That’s why the loss of her sous chef was so acute: The staff had lost a certain kind of leader, someone who could “speak Niki,” bringing order to her creative chaos and translating her instructions for everyone else. Nakayama couldn’t fill the hole herself.

She came to a realization: Everyone should be aware of their weaknesses and overcome them as a team. Nakayama fixed her own problem by hiring Carole Iida, a fellow chef whom she was dating at the time. Where Nakayama was messy and spontaneous, working off the top of her head, Iida was organized and reliable, and could guide the staff. “She brought in her organizational abilities, and we were able to put everything together for other people to understand,” Nakayama says.

As a result, the 2016 Zagat guide has awarded n/naka the top spot for food among L.A. restaurants, a dramatic rise from eighth place the year before. Now Nakayama encourages all her workers to focus on their strengths — “to pull out that best part of ourselves and just contribute that all the time, without spending too much time trying to fix the weaknesses that we have,” she says. “It’s far more productive in a team environment. It’s knowing and respecting each other’s strengths and weaknesses that makes a great team.”

Build a culture of rigor.

The Santa Fe Institute, an extremely well-regarded nonprofit research center, sets a high bar for scientific inquiry. The more than 250 researchers affiliated with SFI are investigating the fundamentals behind the world’s biggest problems — cancer, fast-spreading viruses, global economies, you name it. And its president, accomplished scientist David Krakauer, knows one thing for sure: When working with all these great minds, he cannot always be the smartest one in the room. He sometimes thinks of himself “as a colonel leading an army of generals.”

So how does he lead them? “The authority of my position is not worth shit,” he says. “When I’m talking to someone who is more accomplished than I am, my opinion is not the most compelling argument. The most compelling argument is rigor. You have to speak the language of rigor.”

Speak the language of rigor. That means supporting every idea with observation, evidence and analysis — and maybe even conducting experiments to determine the best course of action. It means trusting a clear, quantitative approach that everyone can understand. And it means not using language that’s limiting. Here’s a phrase Krakauer hates: “That’s not how we do things around here.” No. He is adamant on this point: Anyone caught uttering that phrase, he says, “should be put down.”

Like scientists, business leaders should wield evidence as a tool of persuasion, Krakauer believes. He quotes physicist Richard Feynman: “Science is the belief in the ignorance of experts.” It’s a hard lesson to learn, but a necessary one: Your gut instinct is not sufficient. If you want to persuade top talent to follow your lead, you’d better be able to back up your arguments with more than your job title.

Build a culture of inquiry.

Contently, a tech startup that helps Fortune 500 companies and other brands do content marketing, was founded by three guys in New York in 2010. That trio has since grown to a staff of about 100. And along the way, cofounder and chief creative officer Shane Snow feared a disturbing change: The energy driving that growth — that scrappy, do-anything attitude — could easily cool. Employees might become timid in large groups, afraid of earning the ire of the majority. “Most people and most companies reach a plateau at a certain point, and at many points,” says Snow. “It’s crazy how quickly even a disruptive, rebellious startup can get to the point where they say, ‘That’s not the way things are done here.’” (There it is, that phrase again.)

So Contently made sure not to let that happen.

For example, Snow limits meetings that involve problem solving — where employees really need to speak up — to three or four people. And challenges keep Contently’s big team feeling scrappy. For example, Snow often asks for “10X ideas” — say, “How can we improve customer happiness by 10 times?” Employees are game, he says: They do want to keep things fresh. A leader’s role is to create the right opportunities.

Time for another forbidden phrase: “Don’t bring me problems; bring me solutions.” Leaders use that phrase because they think it inspires employees to take initiative, says Adam Grant, a professor at the University of Pennsylvania’s Wharton School and author of Originals: How Non-Conformists Move the World. But instead, it teaches employees not to speak up about a need unless they have a proposal for fixing it. “When you ask for solutions, you create a culture of advocacy rather than a culture of inquiry,” Grant says. “Most creativity, most innovation happens when somebody points out a problem that’s not yet been solved.”

Snow wants to hear it all. He and his cofounders set aside a few free hours every week so any employee who wants to chat (in or, preferably, outside the office) can do so. It’s an invitation to hear about those problems that are in search of solutions. “When someone brings in a perspective that hasn’t been heard yet,” Grant says, “it often forces you to reconsider your decision criteria, to bring in new information — and that ultimately is good for your process.”

Build a culture of accountability.

Bridgewater Associates is the world’s largest hedge fund, managing $154 billion in assets for sovereign wealth funds, corporate and public pensions, foundations and university endowments. Its founder, Ray Dalio, is widely seen as a financial genius. And yet, after a meeting with a potential client one day, an employee several levels down on the org chart fired off a blistering email to Dalio. He accused the boss of being unprepared and disorganized, and gave him a grade — D-minus! — for his behavior.

“I don’t know many organizations where you can send an email like that to the billionaire founder and keep your job,” says Grant, the Wharton professor who shared the incident in his book, Originals. But instead of lashing out, Grant says that Dalio asked others who had participated in the meeting to assess his performance. The email exchange was then forwarded to the entire staff, effectively turning Dalio’s misstep into a case study.

This is how Bridgewater’s culture works, according to Grant: Everyone is accountable to everyone. The staff is expected to routinely rate coworkers on a range of 77 qualities, including some — like the willingness to touch a nerve — that might not be prized at other companies. The firm’s 1,500 employees can even assess their bosses, and the more incisive the critique, the better. And all this data, including the name of each person who left feedback, is available to any employee.

It’s extreme. It wouldn’t work for most companies. Thirty-five percent of new hires don’t make it past 18 months. But consider what Bridgewater is going for: It wants employees to feel that hard work is recognized, and that the company values transparency. Find ways to bring those traits into your workplace — because when an employee feels comfortable enough to challenge you, and you’re able to turn that into a lesson in leadership, then you’ve created a culture in which everyone can do their best work.


5 Unforgettable Leadership Qualities for Successful Entrepreneurs

5 Unforgettable Leadership Qualities for Successful Entrepreneurs

Entrepreneurs are a different breed of leader. Renegades, rebels, world changers, innovators, black sheep, risk takers, workaholics — these are just a few of the names we are called by both those who love us, and those who don’t understand us.

One thing successful entrepreneurial leaders have in common is a high degree of emotional intelligence, or the capacity to be aware of, control and express our emotions, and to handle interpersonal relationships fairly and empathetically. It can be argued that emotional intelligence (EQ) is more important to your happiness, health and success over your intellect (IQ).

The following is my personal list of the five pillars of leadership for entrepreneurs, which is probably quite different than you would expect. As you grow your business and make your mark on the world in your own unique way, I think you will find it useful to keep these qualities top-of-mind when defining your own leadership identity. These pillars are fundamental and unforgettable for success.

1. Responsibility: If it is to be it’s up to me.

Personally, I like to look for a “win-win” scenario in every situation, no matter what. In order to create this win-win, especially in challenging interactions, I always remind myself to come from a place of respect and love. It doesn’t matter what frame of mind the other party is in, I get to choose my actions and reactions.

Mother Teresa exemplified this sort of leadership responsibility and captured it eloquently in this quote written on the wall in her home for children in Calcutta:

“People are often unreasonable, irrational, and self-centered. Forgive them anyway. If you are kind, people may accuse you of selfish, ulterior motives. Be kind anyway. If you are successful, you will win some unfaithful friends and some genuine enemies. Succeed anyway. If you are honest and sincere people may deceive you. Be honest and sincere anyway.  What you spend years creating, others could destroy overnight. Create anyway. If you find serenity and happiness, some may be jealous. Be happy anyway. The good you do today, will often be forgotten.  Do good anyway.  Give the best you have, and it will never be enough. Give your best anyway.”

2. Possibility: 100 percent is possible 100 percent of the time.

You will be tempted to say no to opportunities you don’t want to pass up when you are feeling overwhelmed. You are the master of your emotions and your reactions and when you come from a mindset of being unstoppable, you will find a way to make it all happen.

This is the hustle, the difference between being the best you can be and half-assing it. If you want to say yes to an opportunity but feel you have too much on your plate, don’t doubt, just take action and find the support you need to make it happen. Leave everything on the field, every day.

3. Integrity: My vision and my commitments dictate my ways of being and my actions.

We are defined by our vision and our commitments (our word). When you revisit your goals, mission statement and vision daily you will be in alignment with your highest potential more often. Naturally, there will be days when circumstances get the best of you or throw you off track, but if you stay attuned to your vision you will rise above the petty details time and time again.

4. Urgency: I live as if my life and the lives of others depend on it.

This is a precious life. Every second wasted will never come back.

When I wake up I am thankful for another day to experience it and to share my gifts. When you go all out and share your passion with others, what distinguishes a leader from the average person is the sense of urgency to do everything we can with this one day, this one hour. You may not have tomorrow so you need to take action now.

5. Risk: Learn to be comfortable being uncomfortable.

The only way you become an entrepreneur is to take a risk. You risk your time, safety, money, security, reputation and so much more. So what? Let fear be your compass. Follow it all the way through to the end and see to it that your business and your life are nothing short of extraordinary.